Written Communication Etiquette

How to communicate effectively with writting.

1. Think first
Before sending an e-mail or a message, ask if it is necessary  
Can the message be best relayed via email, phone, Slack, or in person?  
2. Include and inform only the relevant participants
When sending a message, be sure to check the recipients and make sure only the necessary parties receive your response
3. Bottom Line Up Front
Put your recommendation at the top to facilitate rapid decision making
4. Be succinct by using numbered bullet points
Two or more items should always be numbered, not bulleted  
5. Subject lines must be clear and explicit with key action words
Subject line is either “FYI” or “Action Required” — help your team differentiate based on priority
All “Action Required” emails should specify a completion date and time  
Break e-mail into multiple paragraphs (when needed). Include “Objective,” “Next  Steps,” so that the readers know what you are trying to relay  
6. Attachments 
When sending attachments, consider file formats so recipients can view the files without formatting issues (e.g., PDF)
7. E-mail signatures
Set your email signature on desktop and phone to reflect the team’s format

Protocol for Meetings

Deliverables Etiquette

Last modified 11mo ago