Effective Communication
How to communicate effectively with your team.
- Capture in bullet points. Process, synthesize, and frame in real-time.
- Never say anything about a person you wouldn’t say to them directly.
- Use lowest common denominator — keep your point simple
- Be specific in speech, writing, and with who/what/where/when/why/how
- Always give a concise, to-the-point answer first, then go into relevant details as needed
- Present information in a clear and organized way, keeping the messaging framed within the goal of the communication
- Confirm what specific action needs to be taken to achieve success
- For an action to be taken, playback (verbally or electronically) the expected deliverable and define what success looks like as a result of the action
- Have Slack and phone available so that the team can contact you quickly
- Clearly state who or what you are talking about by name to avoid confusion
- Profanity is OK only when not used to threaten or intimidate
Last modified 11mo ago